Privacy Policy
Baku Systems LLC ("Baku Systems," "we," "us") builds software products and provides cybersecurity services. This policy explains what information we collect, how we use it, and the choices you have. We keep data collection to a minimum and we never sell your personal information.
1. Information we collect
We collect only what we need to operate our business and support our products:
- Contact information you provide — for example, your email address when you write to us for support, sales, or a security engagement.
- Purchase information — when you buy one of our products, payment is processed by our merchant of record (Polar). We receive order and license details (such as your email and license key) but we do not receive or store your full payment-card details.
- Website analytics — basic, aggregated usage data (such as page views and referrers) to understand how our sites are used and improve them.
2. Our applications
Our desktop applications are designed to keep your data on your device. They do not collect telemetry or track your activity. Where an app needs to make a network request — for example, to validate a license key or check for software updates — that request is limited to that purpose and is described in the app's documentation.
3. How we use information
- To provide, maintain, and improve our products and services.
- To process purchases and issue and validate license keys.
- To respond to your support, sales, and business inquiries.
- To deliver software updates.
- To comply with legal obligations and protect our rights.
4. How we share information
We do not sell your personal information. We share it only with service providers who help us operate — such as our payment/merchant-of-record provider, hosting, and email providers — and only to the extent needed to deliver the service. We may also disclose information if required by law.
5. Data retention
We keep personal information only as long as necessary for the purposes described here, including order and license records for legal, accounting, and support reasons.
6. Security
As a security-focused company, we apply reasonable technical and organizational measures to protect the information we hold. No method of transmission or storage is perfectly secure, but we work to safeguard your data.
7. Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To make a request, contact us at the address below and we will respond as required by applicable law.
8. Children
Our products and services are not directed to children under 13, and we do not knowingly collect personal information from them.
9. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
10. Contact us
Questions about this policy or your data? Email us at contact@baku.systems.